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Thursday, December 19, 2013
Omni Parker House Reply to the Lack of ADA Compliance
I just received the following inadequate response from Jeffrey Collura from the Omni Hotel Parker House in Boston.
Hello Mr. Peace,
I am writing in response to the survey you have completed. Thank you for sharing your feedback with us. We will be reviewing your feedback as a group and implementing anything that would make our ADA guests’ stay more enjoyable.
Thank you for staying with us.
Director of Rooms
What a disappointment. Hello? Really? I would think one would err on the side of formality rather than use the colloquial hello. How about an offer of a free room or a refund? I read reviewing feedback as a group means no changes will be made any time soon. In fact the response appears to be a pre-written stock reply. The Omni lost my business for sure.