ACCESS STATEMENT
We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to The Midland and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:
Arrival
Directions to The Midland are available by clicking here, or by calling the hotel on 0161 236 3333
As you arrive at The Midland you will find parking facilities at the front of the Hotel two of which are reserved for blue badge holders. Upon arrival your vehicle can be valet parked at the Manchester Central NCP Car Park (Hotel Rate Charged) as the front of the hotel is for dropping off and picking up only. There is a level paved route from the disabled parking into the hotel where the main entrance has two revolving doors and an automated side doors as well as two manually operated wide access doors.
Concierge will be available to valet park your vehicle. If you need assistance with luggage or equipment our team of Door Staff, Porters and Concierge are on duty 24 hours.
Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. We do have a reception desk for guests who arrive in wheelchairs and our Reception team will make this facility available as required.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if you feel that you will require specific assistance in the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
To the left hand side of the Main Reception Foyer are the lifts to all floors for bedrooms, leisure club and meeting rooms.
Bedrooms
The Midland has 10 purpose built disabled rooms situated on the first, second and third floors. Nineteen of our suites / bedrooms interconnect to make a double room for use by a carer or children. Twin and double bed combinations are available.
In the bedroom there is transfer space and turning of at least 120cm either side of beds.
The flooring in our bedrooms is short pile carpet and the flooring in the bathrooms is tiled. Reading lamps are provided. Mini-bar fridges are supplied in each room and room service is 24 hours. Items of furniture can also be moved or removed on request.
The bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated on every floor in case staff need to summon extra assistance during your evacuation.
Public areas
Appropriate arrangements have been made to allow easy access for disabled guests to the Octagon Lounge, French Restaurant and Wyvern Bar. The Colony Restaurant which is located on the ground floor is also easily accessible.
The public telephones are located to the left of Reception on the GMEX Corridor. There are phones at varying heights and one with a seat beside it.
All lifts have audible enunciation and tactile buttons at standard height.
Accessible toilet facilities are located within easy reach of all of our Public and Meeting Room Areas.
There is good network coverage for mobile phones within the hotel. All networks work.
Conference, Banqueting & Meeting Rooms
Our Meeting Rooms are located on the First Floor (The Lancaster, The Rolls, The Royce, The Derby, The Houghton and The Chester); The Ground Floor (The Alexander Suite); and the Lower Ground Floor (The Victoria Suite) and are easily accessible from Reception. The First Floor Meeting Rooms are easily accessed via the lifts; The Alexander Suite (Ground Floor) has a Disabled Stairlift on its Staircase that is accessed to the left of Reception. The Victoria Suite (Lower Ground Floor) can be accessed via The Main Reception Lifts.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet Organiser for specific seating or staging requirements.
Accessible toilets are located within easy reach of all of our Public Areas, Meeting Rooms and Banqueting Suites
Reflections Leisure and Spa
Our Leisure Club is located on the lower ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. Access to the poolside is on the same level and there are steps with a handrail into the shallow end of the pool. The sauna's are accessible via the changing rooms with door widths of 63cm and a step of 8cm in the ladies and 59cm and 14cm in the Men's. Seating is provided in both.
Outdoor Facilities
There are no outdoor facilities.
Alternative means of transport
If not travelling by car the nearest bus/ tram stop is located on Peter Street/Oxford Road adjacent to the front right hand side of the Hotel. The bus / tram routes will take you to the majority of Manchester's City Centre and Suburbia as well as Manchester Airport and the Cities 4 Main Train Stations (Piccadilly, Oxford Road, Victoria and Deansgate).
An accessible taxi service is available directly outside the front of the Hotel. You can also book a taxi at our Reception/ Concierge Desk
The Midland is located within 2 minutes of the Town Hall and the main Shopping Arcades of the City.
Arrival
Directions to The Midland are available by clicking here, or by calling the hotel on 0161 236 3333
As you arrive at The Midland you will find parking facilities at the front of the Hotel two of which are reserved for blue badge holders. Upon arrival your vehicle can be valet parked at the Manchester Central NCP Car Park (Hotel Rate Charged) as the front of the hotel is for dropping off and picking up only. There is a level paved route from the disabled parking into the hotel where the main entrance has two revolving doors and an automated side doors as well as two manually operated wide access doors.
Concierge will be available to valet park your vehicle. If you need assistance with luggage or equipment our team of Door Staff, Porters and Concierge are on duty 24 hours.
Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. We do have a reception desk for guests who arrive in wheelchairs and our Reception team will make this facility available as required.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if you feel that you will require specific assistance in the event of an evacuation.
The following accessible aids are available at Reception:
• Portable Induction Loop for use at Reception
• Large Button Phone
• Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
To the left hand side of the Main Reception Foyer are the lifts to all floors for bedrooms, leisure club and meeting rooms.
Bedrooms
The Midland has 10 purpose built disabled rooms situated on the first, second and third floors. Nineteen of our suites / bedrooms interconnect to make a double room for use by a carer or children. Twin and double bed combinations are available.
In the bedroom there is transfer space and turning of at least 120cm either side of beds.
The flooring in our bedrooms is short pile carpet and the flooring in the bathrooms is tiled. Reading lamps are provided. Mini-bar fridges are supplied in each room and room service is 24 hours. Items of furniture can also be moved or removed on request.
The bathrooms are designed with an accessible wheel-in shower / wall mounted drop down seat and appropriate grab rails. Emergency pull cords link directly to reception from both the bedroom and bathroom. Horizontal and vertical grab rails are positioned at the side of the toilet.
In the event of fire alarm activation these rooms have both a sounder and a visual flashing light. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated on every floor in case staff need to summon extra assistance during your evacuation.
Public areas
Appropriate arrangements have been made to allow easy access for disabled guests to the Octagon Lounge, French Restaurant and Wyvern Bar. The Colony Restaurant which is located on the ground floor is also easily accessible.
The public telephones are located to the left of Reception on the GMEX Corridor. There are phones at varying heights and one with a seat beside it.
All lifts have audible enunciation and tactile buttons at standard height.
Accessible toilet facilities are located within easy reach of all of our Public and Meeting Room Areas.
There is good network coverage for mobile phones within the hotel. All networks work.
Conference, Banqueting & Meeting Rooms
Our Meeting Rooms are located on the First Floor (The Lancaster, The Rolls, The Royce, The Derby, The Houghton and The Chester); The Ground Floor (The Alexander Suite); and the Lower Ground Floor (The Victoria Suite) and are easily accessible from Reception. The First Floor Meeting Rooms are easily accessed via the lifts; The Alexander Suite (Ground Floor) has a Disabled Stairlift on its Staircase that is accessed to the left of Reception. The Victoria Suite (Lower Ground Floor) can be accessed via The Main Reception Lifts.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet Organiser for specific seating or staging requirements.
Accessible toilets are located within easy reach of all of our Public Areas, Meeting Rooms and Banqueting Suites
Reflections Leisure and Spa
Our Leisure Club is located on the lower ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. Access to the poolside is on the same level and there are steps with a handrail into the shallow end of the pool. The sauna's are accessible via the changing rooms with door widths of 63cm and a step of 8cm in the ladies and 59cm and 14cm in the Men's. Seating is provided in both.
Outdoor Facilities
There are no outdoor facilities.
Alternative means of transport
If not travelling by car the nearest bus/ tram stop is located on Peter Street/Oxford Road adjacent to the front right hand side of the Hotel. The bus / tram routes will take you to the majority of Manchester's City Centre and Suburbia as well as Manchester Airport and the Cities 4 Main Train Stations (Piccadilly, Oxford Road, Victoria and Deansgate).
An accessible taxi service is available directly outside the front of the Hotel. You can also book a taxi at our Reception/ Concierge Desk
The Midland is located within 2 minutes of the Town Hall and the main Shopping Arcades of the City.
Local equipment hire companies: - The Wheelchair Centre
229 Droylsden Road, Audenshaw, Manchester M34 5ZT.
Tel: 0161-370 2661. Fax: 0161-370 5949.
Local public transport numbers:
Bus:- Manchester Buses, Chorlton Street Central Bus Station & National Express Coach Services - 0161-242 6040 or 0870 608 2 608
Train:- National rail enquiry service 08457 48 49 50 - Piccadilly train station or Manchester Victoria station
Local accessible taxi numbers:- Mantax - 0161 230 3333 - All our fleet is wheelchair accessible.
229 Droylsden Road, Audenshaw, Manchester M34 5ZT.
Tel: 0161-370 2661. Fax: 0161-370 5949.
Local public transport numbers:
Bus:- Manchester Buses, Chorlton Street Central Bus Station & National Express Coach Services - 0161-242 6040 or 0870 608 2 608
Train:- National rail enquiry service 08457 48 49 50 - Piccadilly train station or Manchester Victoria station
Local accessible taxi numbers:- Mantax - 0161 230 3333 - All our fleet is wheelchair accessible.
This is extraordinary but what struck me is how easy this was to produce. I would speculate that the above took about a day to create. It is amazingly helpful and useful. A clear concise narrative that answers each and every question I have when I travel. And this in turn made me wonder exactly why every hotel in the United States does not do the same thing.
9 comments:
This example is excellent.
Thanks so much for sharing!
It really is remarkable.
They get my business.
WD, This makes me want to get on a plane and go to the UK. Any hotel that does this will get my business.
And mine as well! :) Here's hoping i can go someday...
Amazing - am wondering is Management might have a disabled relative... Don and I were forgotten about when the Motel caught on fire a few floors below us. Nobody came. Finally a drunk English man and a korean man from adjoining rooms helped drag carry Don down the flights of stairs - and the Korean man stayed with us in the Foyer till the Firemen noticed us and carried Don outside - It was 4am - We made a big noise and forever grateful the the help we did get - but it was always a worry when we travelled. It happened more than once but this was the worst.
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